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I’ve been noticing something lately in meetings, and I don’t think I’ve fully figured it out yet, but it keeps coming up.
Someone gives an update. It sounds normal. We all nod. We move on. Nothing about it feels urgent or even particularly relevant in the moment.
And then later—sometimes days later—you realize… oh. That actually affects me.
Now something about your workflow has to shift. Or your schedule. Or how you approach something you’ve been doing a certain way. And you’re left thinking, wait, didn’t they mention this already?
They did.
It just didn’t land that way at the time.

It rarely stops with just one person.
If it affects you… it’s probably moving somewhere else too.
I think part of what’s happening is that we tend to talk about our work as if it’s contained. We say things like, “I’m updating the training calendar” or “We’re revising onboarding” or “We’re trying a new process.” And none of that is wrong—it’s clear and it’s efficient—but it’s only describing the thing itself. It doesn’t say anything about how that thing moves through everything else.
And the reality is, nothing we do is actually contained. It all connects to something—staffing, scheduling, coverage, customer experience, other projects that are already in motion. So an update that sounds small isn’t always small. It just hasn’t fully revealed itself yet.
To be fair, I don’t think the person giving the update is holding anything back. Most of the time, they probably don’t see all of the impact yet either. Because impact doesn’t show up all at once. You start working on something and it feels pretty straightforward, and then later you realize… oh, this is going to change how someone else does their job. But that realization usually happens after the update has already been shared.
I also think we’re all following this unspoken rule without realizing it: don’t say anything until you’re sure. It sounds responsible. It keeps things clean. But I’m starting to wonder if it’s actually part of the problem. Because by the time we’re sure, the ripple effects are already happening somewhere else.
So I’ve been thinking about trying a small experiment. Nothing formal, nothing complicated. Just a shift in how we talk about our work.
Instead of only sharing what we know for sure, what if we also shared what we’re starting to notice? Even if it’s not fully figured out yet. Even if it’s just a “this might affect…” kind of thought.
Something like, “I’m updating onboarding, and I’m starting to think this might affect how supervisors track training, but I’m not totally sure yet.” Not a full explanation. Not a polished impact statement. Just naming it earlier.
But the more I’ve been thinking about it, the more I don’t think that’s the whole solution.
Because even when something does affect us, we tend to stop there. We hear an update, we recognize that it touches our work, and our brain goes, okay, noted. But we don’t always take the next step.
And in a system, it almost never stops with just us.
If something affects your schedule, it probably affects coverage. If it affects coverage, it probably affects customer experience. If it affects customer experience, it probably affects someone else’s workload. It keeps moving, whether we say it out loud or not.
I’m realizing that part of this might not just be about how we share updates, but how we listen to them.
Not just asking, “does this affect me?” but also, “if it affects me… who else might it affect next?”
Even just going one step further.
Because that’s where the bigger picture starts to come into focus—not because one person has it all mapped out, but because different people are each adding a piece.
This feels like systems thinking in a very everyday way. Not diagrams or models or anything formal. Just recognizing that the work is connected, and being willing to follow that connection a little further than we normally would.
I don’t have this fully figured out yet. This really is more of a “try it and see what happens” kind of idea. But I’m curious what would change if we paired both pieces—if the person sharing says, “this might affect…” and the people listening ask, “if it affects me, where does it go next?”
So I’m going to try it and see what happens.
And now I’m curious—have you ever had one of those moments where something sounded like a small update, and then later you realized it was a lot bigger than it seemed?
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